Shipping Policy
1. Because each piece is made by hand, it takes longer. Please allow 4 to 7 business days for us to create your product and begin shipping your order! (please note: shipping times may vary due to political events, climate change, and other uncontrollable factors). We do not process orders or ship orders on weekends or holidays.
2. Please make sure all the shipping information you provide to us is correct. If you need to change your address before your product is dispatched, please don’t hesitate to contact us. We will help you contact the relevant logisitcs supplier, but we will not be held responsible for any package damage, loss, or delay caused by incorrect shipping information customers provide nor caused by the shipping carrier during the transportation.
3. Our shipping warehouse is located in Hong Kong.
4. Standard shipping is not available for P.O. Boxes or APO/FPO addresses.
5. When orders are shipped out, you may find the tracking number you receive includes the wrong tracking code when generated. Should this happen, you can check the correct tracking number via your Order status page after 48 hrs.
6. When ordering you may need to pay customs duties and sales tax directly to our logistics suppliers to clear goods at customs. Please consider this when ordering. XFELT has no way of estimating such fees.
7. Remote Area Fee: Some postal addresses may be charged an extended area fee or overwater charges depending on where you live, if you are unsure of such charges, please contact us for more information. For information about DHL Remote Area Post Codes, you can click this link for more information.
8. Please refer to the following table regarding delivery times for the following countries/regions:Please note, that this table is for reference only and you may experience delays depending on other factors not taken into account.
| Location | Shipping Time | Cost |
|---|---|---|
|
China Mainland |
2 - 6 Business Days |
US$15.99 for orders less than US$119.00 Free for orders over US$119.00 |
|
Australia |
5 - 12 Business Days |
US$15.99 for orders less than US$119.00 Free for orders over US$119.00 |
|
North America Europe |
10 - 21 Business Days |
US$15.99 for orders less than US$119.00 Free for orders over US$119.00 |
|
South Africa |
10 - 25 Business Days |
US$15.99 for orders less than US$119.00 Free for orders over US$119.00 |
|
Argentina |
10 - 20 Business Days |
US$15.99 for orders less than US$119.00 Free for orders over US$119.00 |
If you have any further questions, feel free to contact our support team: info@xfelt.com
Contact Info
- Trade name:XFELT
- Email:info@xfelt.com
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